Refund policy
Return and Refund Policy
Last updated: April 15, 2025
At Merci Belles, your satisfaction is our top priority. If for any reason you're not completely happy with your purchase, we’re here to help.
Returns
We accept returns on eligible items within 14 days of delivery. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by a proof of purchase (e.g., order number, confirmation email)
Please note:
- Skincare and personal care items must be unopened and unused for hygiene reasons.
- Sale items and gift cards are final sale and cannot be returned or refunded.
How to Start a Return
To initiate a return, please email us at Mercibelles@outlook.com with your order number and the reason for the return. We’ll respond with instructions on how to send your item back.
You will be responsible for paying the return shipping costs unless the return is due to a damaged or incorrect item.
Refunds
Once we receive your return and inspect the item, we will notify you via email about the status of your refund. If approved, your refund will be processed and applied to your original method of payment within 5–10 business days.
Please note:
- Original shipping costs are non-refundable.
- If the item was marked as a gift, you’ll receive store credit instead of a refund.
Damaged or Incorrect Items
We’re so sorry if your item arrived damaged or incorrect! Please contact us within 5 days of receiving your order with photos and your order number, and we’ll make it right as quickly as possible.
Questions?
If you have any questions about returns or refunds, feel free to contact us at:
Email: Mercibellles@outlook.com
Instagram DM: @Mercibellesofficial