Shipping policy

 Shipping Policy
Effective April 15,2025

Thank you for shopping with Merci Belles! We are committed to providing you with a smooth and beautiful shopping experience—from checkout to delivery. Please review our shipping policy below for details on how we process and ship your orders.

Processing Times
All orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email once your order is placed, and another when your order has shipped, including your tracking information.

Please note: During high-volume periods (such as holidays or product launches), processing times may be slightly extended. We appreciate your patience and support.

 

Shipping Carrier & Delivery Estimates
We ship all orders via UPS to addresses within the United States.

Available shipping options at checkout may include:

  • UPS Ground: 1–5 business days

  • UPS 3 Day Select

  • UPS 2nd Day Air

  • UPS Next Day Air

Shipping rates are automatically calculated at checkout based on your location and selected shipping speed.

 

Shipping Locations
Currently, we ship within the United States only.
We do not ship internationally at this time.

 

Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for your tracking to update with the latest movement.

 

Incorrect Shipping Address
Please double-check your shipping address before submitting your order. Merci Belles is not responsible for packages sent to incorrectly entered addresses. If you realize there’s a mistake, please contact us as soon as possible at Mercibelles@outlook.com  and we’ll do our best to help if the order hasn’t shipped yet.

 

Lost or Damaged Packages
If your order arrives damaged, please contact us within 3 days of delivery with your order number and clear photos of the damage so we can assist you in filing a claim with UPS or send a replacement where applicable.

If your package is marked as delivered but you haven’t received it, please:

  1. Check around your delivery location and with neighbors or a building manager.

  2. Contact UPS directly to initiate a claim.

  3. Then email us at Mercibelles@outlook.com with your order number and UPS claim number so we can help you further.

While Merci Belles is not liable for packages lost or stolen after delivery, we will work with you to find the best resolution.

Questions?
We’re here to help! For any shipping-related inquiries, contact us at Mercibelles@outlook.com and we’ll be happy to assist.